We are a local family-owned store! We sell Big Box Store brands, typically at a lower price than they can!

We sell Mattresses, Mattress Protectors, Bedroom Furniture, Living Room Furniture, Dining Furniture, Entertainment centers, Office Furniture, Children's Room Furniture, Accent Furniture, Recliners and Lift Chairs, Massage Chairs, Lamps/Lighting, Rugs, Home Decor, as well as Bookshelves. Anything you may need to furnish your home!

We do not sell appliances.

1258 E Ash St. Piqua, OH 45356

Monday-Friday 10am-7pm

Saturday 10am-5pm

Sunday 12pm-5pm

We close for Easter, Thanksgiving, and Christmas Day.

Yes!

We are wheelchair accessible, there are no stairs at our store. We also have a wheelchair for use in the store if a customer may need it.

We have associates who can work with those who may have intellectual/learning disabilities.

We keep the music at a low level within the store for those who have sound sensitivities!

Customers with visual impairments can request an associate to assist them in navigating the showroom.

While we do not have an interpreter on site for D/HH customers, our GM and office associate have a D/HH son and know some ASL.

Reach out to us with any questions or requests for accommodations not listed here! Being a small business, we are able to offer a more personalized experience for our customers with unique needs!

English is the spoken and written language at our store. For those who speak other languages, we request that someone with proficient English accompany you or we can use google translate for any communications.

We strive to offer a lot of variety in products to our customers! We try to add new items frequently to follow current trends in home furnishings! We also work with many different manufacturers who are constantly evolving and modifying their inventory options! As a small business, we have one person managing our website. It is difficult at times to make sure that our online catalog is up-to-date and accurate. The price that is presented online is a rough estimate of what the tag may say in the store. We try and price items online slightly higher than in our showroom, to offer some wiggle room for any changes our manufacturers may place on an item. We also cannot edit pricing for all items that are a part of a sale promotion at any given time.

If you would like the most accurate quote for an item, please come into our store or call us to speak to a salesperson! They also have the insight into any extra deals they may be able to offer you!

We highly recommend all of our customers taking the time to measure their space multiple times, with as many dimensions you can, to get an accurate idea of the best furniture to fit your space! There is no "standardized" size for most furniture, so we want to make sure that the product you fall in love with will be the best fit for your home!

Don't forget to measure doorways, hallways, and corners that the furniture will have to be navigated through!

Good news!! We can be reached via text message at (937-778-1672), Facebook Messenger, or email (customer.service@tfspiqua.com)!

We understand that there can be anxieties when having to contact a business! In this digital age, more and more individuals prefer a quick and easy way to communicate, so we are trying to offer as many options as we can to accommodate that! Alternative means of contacting us may take longer for us to get you a response, but we go through all correspondences daily to try to avoid extended wait times!

Bring in pillows, blankets, rugs, a funky rainbow cat picture, your favorite lamp, a pair of pants you really loved the color of, anything! It is recommended that you bring in something with you to compare next to the items we have in the showroom to see if it matches, or clashes! Nothing is worse than getting a sofa in coral thinking it was orange! The showroom lighting has been modified as much as we can to offer a realistic appearance for what a product would look like inside a typical home, but the fluorescent lighting will alter colors and shades a bit! So having an item from home with your color scheme will offer a better idea of whether something would fit your room aesthetic!

Yes! We are a family business and we have kids of our own! Our salespeople love interacting with kids and it has been the highlight of our days many times! While we don't suggest going for ALL of their suggestions 😉, they may have some ideas on how to furnish the space with you!

Follow our pages on Facebook for all current sales, promotions, and updates!

The Furniture Store Facebook Page:

https://www.facebook.com/TheFurnitureStorePiqua

Sleep City Mattress Center Facebook Page:

https://www.facebook.com/SleepCityMattressCenter

Congratulations! So happy to hear you won a giveaway!

If you are unable, or lack the means, to pick up your item, we can offer delivery for your prize with a fee, based on where you are located.

Please send any complaints, feedback, or concerns regarding a staff member to s-manson@tfspiqua.com. Include as many details as you can and we will respond within 3 business days.

Please leave reviews on Google or Facebook! We love to hear what our customers have to say about us!

No, we do not sell appliances.

We are always looking for new furniture companies to work with, so this list may not include all of the brands we carry! Feel free to call and ask us if we carry items from a company you're looking for!

Mattress

Ashley Furniture

Tempur-Pedic

Sealy

Stearns & Foster

Dutchcraft

Corsicana

Furniture

Ashley Furniture

Hillsdale

Liberty

AWF

A.America

Home Elegance

Jackson Catnapper

Southern Motion

UltraComfort Lift Chairs

We do not accept or sell furniture that has been used.

We try to have popular items in stock and ready to go, but it is difficult to maintain stock inventory of all items we sell!

If an item is not in stock, it could take 4-6 weeks to order them in. Usually we can get it sooner than that, but as a standard estimate, 4-6 weeks. Extended wait times could be a possibility depending on circumstances outside of our control with the manufacturers or shipping process.

Yes! If you love a sofa, but you don't need the love seat, you can choose to only by the sofa! And the same goes for bedroom sets!

Yes, the pillows come with it!

Most items we carry have variations in sizes, colors, fabric options, configurations, and more! Ask your salesperson what options there are for the product you're interested in!

Yes! All rugs, lamps, wall art, greenery, etc. are available for purchase!

We have an extensive collection of youth bedroom furniture!

Most of our mattresses come in standard sizing. We are able to modify foam mattresses to fit unique spaces. It is best to speak with your salesperson about what options are available that would work best for you.

In most cases, yes. There are items that we try to keep on the showroom, but it is always worth it to ask your salesperson!

We research new items all the time and try to add what we can as often as possible! The showroom has new items every few weeks!

Forgot your tape measure?! It happens to the best of us! No worries, though! We have tape measures available to use while you're here at the store! Just remember to bring it back to the desk when you're done using it!

We will call you within 1 business day when your items have arrived. At that time we will set up delivery times with you, or let you know when you can come in to pick them up. Make sure we have a good phone number in our system so we can get ahold of you!

Yes! If you have a vehicle big enough, we have warehouse employees who will help load your items into your vehicle for you! We are not liable for any damages resulting during the transportation of your items in your personal vehicle. If you don't have confidence in transporting items yourself, our trucks are designed to transport furniture safely to limit the possibility of damages.

Yes. We will be unable to deliver items that do not fit through doorways, up tight stairways, or around sharp corners. While manufacturers strive to make furniture easy to navigate through these spaces, there are some that just won't fit without damaging the furniture or home. It is important to measure ALL spaces that the furniture will be traversing through.

Items unable to be delivered into a home will be brought back to the store. We can exchange the item for a smaller one or slimmer one that may fit better, but a restocking fee may be applied to the original purchase, as well as additional delivery fees, which pays our delivery drivers for their time and energy spent on both deliveries.

Yes, unless you are feeling handy and would rather assemble it yourself! But our delivery team assembles furniture for a living and can do it in record time, while assuring the item is put together properly and can safely be used!

Any items unable to be delivered for a number of reasons, such as you aren't home to receive the items, the home does not have the space necessary to bring the item in, or bedbugs are present, items will be brought back to the store. An additional fee for restocking will be charged, and if you are eligible for an exchange, a second delivery fee will be charged to deliver the new item(s). If bedbugs are present, an alternative means of delivery will be discussed.

We do not remove old furniture from the home, but if your city/village allows large trash items to be picked up, our delivery team can help you put it out on the curb. But we will not bring any previously owned furniture back to our store, or any other location, for disposal.

We deliver to addresses within 70 miles of Piqua. We can deliver items further than that, which would require approval. Feel free to reach out and speak to one of our managers if you need a delivery to an area outside the 70 mile limit!

No. Delivery is an added fee, which goes straight to our delivery team for their time and energy spent on each delivery! We do not make a profit on our delivery fees, so what you are paying covers the delivery teams wages, gas, mileage, and maintenance on the delivery truck.

Our delivery fees are based on distance from the store, starting at $99.

You, personally, do not need to be home to receive a delivery. But an adult, 18 years or older, with the capabilities necessary to facilitate the delivery must be home. If there is not an adult present when our delivery team arrives. They will make reasonable efforts to make contact with a legal adult, but any delays will alter the accuracy of their other deliveries, so they will not wait for an adult to get there.

We offer delivery for returns exchanges, with additional restocking and delivery fees added.

First, congratulations on the new move! Second, just let us know when and where you will need your items delivered and we will make it happen! We can hold your items here at the store until you give us the go-ahead that you are ready for them!

We offer deliveries Monday-Friday, 10:30am-5pm

Yes! We require 24 hours notice of any changes/cancellations in your scheduled delivery. We will try to accommodate any requests for your new delivery time, but spaces are limited and we may not be able to schedule the time you would prefer. Having multiple time slots available will offer the best chance at getting your items sooner after canceling or changing your original time.

We offer delivery fee refunds for canceled deliveries, as long as they are done with at least a 24 hour notice. Items will be switched to "pick-up" and may be done at your convenience.

If an item is damaged during the delivery process by means of our delivery team, in transport on our truck, or by our warehouse staff loading our truck, we will repair the items damaged at no cost.

Our warehouse team inspects all items before they are placed on our truck, so items that show damage would have been damaged in transport, or during delivery/assembly. Our Delivery team will inspect items upon delivery inside the home with the adult receiving the delivery for damage. Any damage discovered after this can be repaired/replaced at the owner's expense. Some damage may be covered by warranty, so it is important to get ahold of us if you notice anything! We can discuss your options with you!

Cash

Check: Presented with Photo ID

Major Cards: Mastercard, Discover, Visa, American Express

Synchrony Financing

Koalafi Financing

*we cannot process tap to pay or virtual card options. You must have the physical card.

Our preferred method for transactions is in-person, but we understand that sometimes circumstances limit this. We are able to accept payments over the phone with these stipulations:

• Close up picture of Photo ID (front and back).

• Photo of you holding your ID under your chin.

These can be texted to our store at (937)778-1672. The billing address must match the address provided for the delivery of your items and/or the address provided on your Photo ID. We reserve the right to verify this information with the bank who manages the card before completing the transaction.

Yes! We offer financing options through Synchrony and Koalafi, we also have the option to put a deposit down to order any items and pay the rest when you're ready for them to be delivered!

We do not store credit card or bank information. If you would like to break up your purchase amount via monthly payments, it would be your responsibility to call us each time to make the payments.

If you are paying with a Synchrony or Koalafi card that you were pre-approved for, we can look up your account information here in the store! So no need to worry if you forgot your card! But make sure you bring a photo ID!

Yes and no. You can shop online, but it will send your information and items chosen to our sales team, who will get ahold of you to complete the order.

No payments will be processed online.

We try to have popular items in stock and ready to go, but it is difficult to maintain stock inventory of all items we sell!

If an item is not in stock, it could take 4-6 weeks to order them in. Usually we can get it sooner than that, but as a standard estimate, 4-6 weeks. Extended wait times could be a possibility depending on circumstances outside of our control with the manufacturers or shipping process.

We do not offer refunds. Exchanges are able to be done with specific criteria. To see if your purchase qualifies for an exchange, call us and we will forward you to one of our managers to discuss your available options.

All exchanges have a restocking fee that will be added to the order.

A restocking fee is a charge that is added to a purchase if an item could not be delivered or is exchanged for a different item. This fee goes to our warehouse team who has to inspect the item, process the item, and re-package the item.

Signing your invoice is acknowledging our terms regarding each transaction and that the transaction is accurate. It documents the transaction with you, as the customer, making this purchase from us, who will be fulfilling the transaction by promising to provide you the items listed on your invoice. You will then sign another one upon receipt of these items acknowledging you have received them in their entirety.

Yes! You can modify your invoice by adding items or switching out items up to 24 hours before your scheduled delivery date. Any balance left on the invoice must be paid prior to delivery of the items.

No! We do not save or store your card information. We use our POS (Point-of-Sale) system to charge credit/debit cards for your transaction, which communicates with the bank that the card is linked to. The bank communicates to the POS system letting it know that there are funds available to cover the charge (or not), and the POS system lets us know if the charge went through or not. This system does not allow us to save or store information. All transactions within our computer system include what type of card it is, who the cashier was that handled the transaction, the date the transaction took place, and the amount charged to the card.

You should contact us first! Text (937)778-1672 or email us at customer.service@tfspiqua.com with photos of the damage and a brief description of the problems you're experiencing and we will work with you to figure out the best plan to resolve them.

Yes. Manufacturers include warranties for their products, which varies across all furniture manufacturers. They are also extremely specific when it comes to what is covered and what isn't covered. We offer our own in-house warranty program, which offers a wider range of coverage to protect you from excessive costs associated with repairing or replacing a piece of furniture that becomes damaged. We highly recommend including our warranty add-on to your purchase.

Each warranty is different, but in general the manufacturer's warranty will cover damages resulting from normal wear and tear that exceeds what is to be expected or what is advertised. But it lacks coverage if the damage could have been prevented, regarding how the item was used, what it was used for, how it was stored, or animals that may have had access to it, among other things.

Our in-house warranty strives to close some of the common gaps found in manufacturer warranties. While we don't cover anything and everything, we do what we can to resolve problems associated with the furniture we sell. We have an in-house repair person who does an amazing job at fixing common issues, but for those we can't fix in-house, we can find replacement parts or pieces.

We HIGHLY recommend reaching out to us before you fill out a warranty claim! They are very finnicky with their approval process and having the right wording will give you a higher chance of your claim being approved. Our staff have extensive knowledge of the claim forms and the process, and they would be happy to walk you through it!

We hate to hear that a customer isn't happy with their furniture! If you have any questions or concerns about how your furniture's functioning, please reach out to us and a manager will try to figure out why it's not to your liking and go over possible options to resolve the issue.

We sometimes have items that are sold "AS-IS" at a discount. This label may be due to a variety of reasons, including minor cosmetic defects, but it does not effect the function of the item. Some people may see this as a great opportunity for a deal! Luxury items that are sold at a very low price due to minor issues such as dings or scratches!

We will not sell furniture that is deemed unsafe to use or excessive damage resulting in the item being nonfunctional.

We have, thankfully knock on wood, never had to handle a recall on an item sold here. If we were to be notified of a recall, every customer who purchased that item will be notified via mail notifying them of such. If you received a letter stating your item was recalled, reach out to us and we will let you know the options available to you.

Yes, we have! We have read it in its' entirety and have implemented it per the legislation requirements. We are fully supportive in lowering the risk associated with tip-over accidents from tall furniture. The dressers and chests sold at Sleep City & The Furniture Store pass all required testing. Despite the testing done on each one, we recommend using an anchor on the wall behind the item as a crucial safety measure for all homes, whether a small child lives in the home or not!

We inspect items for damage before they get loaded into the truck for delivery or pick-ups, and we inspect them again once they are delivered and assembled.

It is beneficial to store your invoice in a safe place for reference at a later time, and to maintain your own records, but we have your invoice in our records and system as well, so if you have lost it, don't panic! We can provide a new copy if it is needed!

If you have an issue with how your concerns were addressed, please reach out via email to s-manson@tfspiqua.com. Your concern will be re-evaluated to ensure all matters were investigated to their fullest. Once all documents, statements, and other supporting evidence has been reviewed, you will be contacted with the findings and resolution method. Once this is completed, the matter will be closed and there will be no further comment or actions pertaining to the complaint. You may not be in agreement with the final decision, but we want to be able to give attention to every concern/issue brought to our attention, and if we continue reviewing the same concern repeatedly, it takes time away from addressing other concerns in a timely manner. Each final decision is discussed in detail and approved by the owner of the store.